OUR MATERIAL MATTERS

Delivering value to stakeholders

We aim to deliver increased value to stakeholders and embody our brand promise of being Connectors of Positive Change. 

Managing our risks well, including increased regulation, cyber and ESG risk​

Our long-term sustainability relies on robust risk management and responding appropriately to evolving and emerging risks in our environment.​

Conducting business in the right way​

We uphold high ethical standards and treat our stakeholders with respect. We strive to set an example of ethical behaviour and embody exemplary leadership in the countries where we operate.

Fostering a positive employee experience across the employee lifecycle to ensure high engagement that leads to sustainable business performance
Retaining and developing adaptable and highly skilled people is essential to our value creation and sustainability.​

Position ourselves to take advantage of the opportunities emerging from AI, data and digitisation

New technologies are set to permanently transform every niche of the financial sector. We seek to harness the opportunities provided by AI, data, and digitisation to create a competitive edge.​​

Embedding a customer-centric service culture

Customers’ expectations from financial services firms are increasingly sophisticated. We aim to deliver a seamless and intuitive experience across all channels while supporting our customers’ financial well-being.