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BUSINESS ACTIVITIES

Transactions - we facilitate payments

Loans, credit and deposits - we provide credit, loans and savings or investment products

Asset management – we invest and manage assets on behalf of customers

Advisory– we provide investment banking and advisory services

Bancassurance– we provide short and long-term insurance products

Foreign exchange and trade finance - we provide currency access to global markets

OUTPUTS

Products and services

> Banking

> Specialised finance

> Foreign exchange and trade finance

> Lending

> Wealth management

> Asset management

> Unit trust management

> Bancassurance

> Property development and evaluation

> Microlending

> Insurance​

WASTE

> Customer waiting time

> Losses due to internal errors

> Paper, plastic and technology hardware waste

> Excess use of water, electricity and fuel

> Operational carbon emissions​​

BUSINESS MODEL​

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The Group's business model creates value for stakeholders by consistently delivering quality financial services, products and advice that help our customers thrive.

Inputs:

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SOCIAL AND RELATIONSHIP CAPITAL

  • We have long-standing and new customers across diversified segments in Namibia and Botswana.
  • Leadership in various industry bodies, initiatives of national interest and key domains relevant to financial services.
  • We contract with a range of reliable suppliers.
  • Customer loyalty: Bank Windhoek is the largest locally-owned bank and the second-largest commercial bank in Namibia.
  • The Foundation and Changemaker initiativ​es contribute to communities in need
  • The Capricorn brand is recognised and respected in the region.​
 

HUMAN CAPITAL

  • A stable workforce with a 6.98% attrition rate (2023: 6.77%)
  • We are implementing initiatives to enhance our employee value proposition and build a diverse and inclusive workforce
  • 1,998 permanent employees (2023: 1,921)
  • N$17.1 million training investment (2023: N$14.9 million)​.
 

INTELLECTUAL CAPITAL

  • A Group structured as a portfolio of financial services and related businesses with a focus on creating value from shared capabilities, offerings and synergies across investments.
  • Our purpose, The Capricorn Way and our brand values promote positive employee behaviours.
  • A Group strategy and aligned subsidiary strategies to deliver our value proposition to stakeholders.
  • Core functions, strategic partners and service providers with the deep subject matter expertise required to develop and deliver our service offerings.
  • Over 240 years of collective board member experience.
  • We have established risk and compliance management and governance frameworks supported by a Risk Culture to mitigate 14 principal risks, each with executive ownership at subsidiary and Group levels.
  • We drive ethics awareness and behaviour through the ethics strategy and plan, which is supported by the Group Code of Ethics and Conduct Policy and Suppliers Code of Conduct​.
 

FINANCIAL CAPITAL

  • Retained income of N$8.8 billion (2023 restated: N$7.7 billion)
  • Total assets of N$70.6 billion (2023 restated: N$63.8 billion)
  • Total loans and advances of N$48.8 billion (2023: N$45.4 billion)
  • Total deposits of N$51.9 billion (2023: N$45.8 billion)
  • CAM AUM of N$46.6 billion (2023: N$38.6 billion)​.
 

MANUFACTURED CAPITAL

  • Bank Windhoek: 53 branches/agencies,172 ATMS (including self-service ATMs), 3,045 merchants (plus 150 e-commerce merchants and 4,745 POS devices
  • Bank Gaborone: 12 branches/agencies, 24 ATMs (including self-service ATMs), 900 merchants and 1,278 POS devices
  • 24-hour customer contact centre
  • IT systems and business continuity facilities
  • Digital banking, apps and other platforms​.
 

NATURAL CAPITAL

  • Renewable natural resources, including water, energy and paper
  • Non-renewable natural resources such as metals and minerals used in equipment, furniture and buildings​.​
 
 
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