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BUSINESS ACTIVITIES

Transactions - we facilitate payments

Loans, credit and deposits - we provide credit, loans and savings or investment products

Asset management – we invest and manage assets on behalf of customers

Advisory– we provide investment banking and advisory services

Bancassurance– we provide short and long-term insurance products

Foreign exchange and trade finance - we provide currency access to global markets

OUTPUTS

Products and services

> Banking

> Specialised finance

> Foreign exchange and trade finance

> Lending

> Wealth management

> Asset management

> Unit trust management

> Bancassurance

> Property development and evaluation

> Microlending

> Insurance

> Telecommunications​​​

WASTE

> Customer waiting time

> Losses due to internal errors

> Paper, plastic and technology hardware waste

> Excess use of water, electricity and fuel

> Operational carbon emissions​​

BUSINESS MODEL​

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Capricorn Group's business model is designed to consistently deliver quality financial ser​vices, products and advice that help our customers thrive.​

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Inputs:

 

SOCIAL AND RELATIONSHIP CAPITAL

Enables trusted relationships with customers, partners and communities.​

  • ​Diversified customer base across retail, business and institutional segments
  • Established supplier and partner ecosystem supporting operations​
  • Long-term customer relationships supported by strong retention​​
  • Regional brand appeal and stakeholder trust​
  • Participation in industry bodies and financial sector initiatives​
  • Community investment through Capricorn Foundation and Changemaker initiatives​
  • Strategic partnerships enabling service delivery and market access
  • Community engagement initiatives supporting social development and inclusion​​
 

HUMAN CAPITAL

Enables skilled, ethical and high-performance execution.​​

  • Workforce comprising 2,242 permanent employees (2025: 2,161)
  • ​Attrition rate of 7.74% (2025: 6.78%)​
  • Training investment of N$18.9 million (2025: N$16.4 million)​
  • ​Skilled workforce in most financial services disciplines​
  • Leadership capability embedded in subsidiaries​​
  • Training and development programmes enabling capability growth​​​
  • Employee value proposition initiatives that promote engagement and retention​​​
  • Organisational culture reinforcing ethical conduct and performance​​.
 

INTELLECTUAL CAPITAL

Enables governance, strategy execution and risk-managed decision-making.​

  • Principal risk framework covering 15 identified risks​
  • Governance structures operating through boards and committees
  • ​Strategy framework aligned across businesses​
  • Enterprise risk and compliance frameworks promoting controlled operations
  • Ethics framework supported by a Code of Ethics and Supplier Code of Conduct
  • Technology and security architecture supporting operational integrity
  • Organisational structure enabling value creation through synergies
  • Decision-making framework integrating governance, risk and compliance​
  • Technology environment allowing for scalable service delivery​​​
 

FINANCIAL CAPITAL

Enables financial robustness, liquidity and sustainable growth.​

  • Retained income of N$10.8 billion (2025: N$10.1 billion)
  • Total assets of N$75.4 billion (2025: N$72.5 billion)
  • Total loans and advances of N$49.6 billion (2025: N$50.6 billion)​
  • Total deposits of N$56.2 billion (2025: N$52.9 billion)​
  • Capricorn Asset Management assets under management of N$67 billion (2025: N$57.1 billion)​
  • ​Capital base supporting lending, investment and growth​.
 

MANUFACTURED CAPITAL

Enables physical and digital access to financial services.​

  • Bank Windhoek: 52 branches/agencies (2025: 51), 202 ATMs (including self-service ATMs) (2025: 186), 4,778 merchants (plus 247 e-commerce merchants and 6,741 POS devices (2025: 5,962)
  • Bank Gaborone: 12 branches/agencies (2025: 12), 27 ATMs (including self-service ATMs) (2025: 25), 1,578 merchants (2025: 1,198) and 2,420 POS devices (2025: 2,021)​
  • Integrated physical and digital channels enabling customer access​
  • Digital banking platforms, mobile applications and online channels enabling service delivery​
  • IT systems and business continuity infrastructure enabling operational resilience
  • ​Contact centre services providing 24-hour customer support​.

 

NATURAL CAPITAL

Enables responsible use of environmental resources.​​

  • Consumption of renewable resources including energy, water and paper​
  • Use of non-renewable materials embedded in infrastructure and equipment​
  • Resource inputs sustaining operational infrastructure
  • Environmental management practices promoting efficient resource use
  • Operational dependency on material and energy inputs​.
 
 
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